This feature enables your break or ACW time to be displayed according to recorded statistics.
If, while you are handling an interaction for a given channel, you set your status to either Not Ready, Not Ready -, or After Call Work (ACW), the system does not display the amount of time that you are in that state until the interaction is complete.
When you are handling an interaction, the system interrupts the display of the amount of time that you are in the current state. You can manage your status and forward interactions from the My Channels tab. Your Ready status is also displayed in the My Channels tab of the Main Window. If you are logged in to more than one channel, detailed status for each channel is displayed otherwise, only your Ready state is displayed. The status summary includes your login name, place, channels, and channel status.
Place the mouse pointer over the Global Status icon to view your status summary. You can use the Global Status menu to log on and off of your channels.Ĭlick the Global Status icon (see figure) on the Main Window title bar to open your Global Status menu. The title bar of the Main Window displays your global status icon and your logged in status.
